Party T&Cs

Terms & Conditions 

Please read these carefully before booking. We ask all our customers to abide by our terms and conditions at all times when visiting our party venue. 

  1. No party booking is secure without having paid a non refundable £30 deposit.
  2. Balance must be paid 7 days before the party date.
  3. Minimum of 5 children per party booking, unless otherwise arranged. 
  4. Birthday cake supplied (if within the package you choose) is a traditional party sponge cake which will be cut up after we have sang the birthday song and given to your guests to take home.
  5. Please advise us of any allergies or food intolerances in advance of the party.
  6. Don’t forget we entertain the children and assist them with the activities but we are not the responsible adults – you are! We do politely insist, especially with young children, that one adult stays with the party. 
  7. Maximum of 3 adults can stay and assist with the party. We do not have a waiting area for parents so please advise your guests to drop off a few minutes before the party starts and collect at the end of the party.
  8. Bear skins can be chosen at the time of the party. We cannot guarantee to hold stock of all creatures so if there is one you particularly want for your guests please advise at the time of booking.
  9. Please note for your family and guests’ protection we carry full Public Liability Insurance, and have a comprehensive understanding of safeguarding procedures. We also have Level 2 Food Hygiene in Retail certification and relevant ongoing training.
  10. We accept no liabilities for any injuries, losses or damages to property or clothing or oompa loompas during our parties! The children are your responsibility throughout the party experience.
  11. We have toilet and handwashing facilities on site for our guests to use. 
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